Västerås Kongress Entertainment

ADDRESS:
Västerås Kongress
Munkgatan 7
722 12 Västerås

Parking
Suitable parking near Västerås Kongress can be found, for example, in the Punkt parking garage across the street and parking spaces at Melkertorget on Kopparbergsvägen. During larger events, the number of available spaces may be limited. See the parking map here.

For more information, see find us.

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Visit our event calendar and click on the event you are interested in. There you find information on how to buy tickets.

If you bought a ticket from second-hand, you must contact them if you have questions about the ticket’s validity, price, redemption, etc. If you have bought invalid tickets second-hand, it is you as the ticket buyer who needs to report the purchase to your bank and make a report to the Police and ARN. In Sweden, it is not forbidden to buy or sell tickets second-hand, but we strongly advise against buying tickets from any of the second-hand services as we can never guarantee the validity of the ticket and that you risk paying a much higher price than what is written on the ticket. Usually, the tickets bought via second-hand sellers are valid, you usually settle for the profit you made by putting a higher price on the ticket. Therefore, you don’t have to worry too much about visiting us with tickets bought second-hand, but you should be aware of the risks as above and know that we are not in control of the situation should you be refused entry because the ticket is not genuine. On our website www.vasteraskongress.se there are always safe purchase links.

If you have lost your ticket, contact the ticket agent you bought the ticket from. If it was Tickster, you can download your ticket again from this link. If it was Ticketmaster, you can download it again by logging into your Ticketmaster account. Click here for more information.

Purchased tickets are generally not redeemable (unless you purchased a ticket with cancellation protection/insurance). The ticket is not personal, so it is fine to give it away or sell it if, for example, you become ill.
If you consider that you have special reasons why a buyback should be approved, then email to: noje@vasteraskongress.se

Both Tickster and Ticketmaster offer to purchase event insurance. This is done when purchasing in the respective web shop. Below you can read more about the insurance.
Tickster event insurance.
Ticketmaster event insurance.

The service fee is to cover the cost the agent has had in connection with the booking, collection and possibly refund occasion and is therefore the part of the ticket price that accrues to the point of sale. If cancelled event, the service fee is therefore not refunded. Service fee is added regardless of where or how you pick up, book, or buy your ticket.

Västerås Kongress Sittplatskarta

Due to the Public Health Authority’s recommendations regarding high volume, there is a general age limit at our concerts. This is what the organizer is required to follow according to the Environmental Administration. The age limit is 13 years and applies when accompanied by a guardian. Exceptions are made for events specifically aimed at children. Higher age limits occur when there is an alcohol permit.

Many people wonder why as a parent you are not allowed to take responsibility for your child’s hearing at a concert, for example by putting on the child’s hearing protection. The intention of the Public Health Agency’s general advice is to protect the hearing of all children – regardless of whether they have parents who are aware of how to protect themselves against loud noises. It is the organizer’s responsibility that the sound environment and sound levels do not damage the visitor’s hearing. According to the law, this responsibility does not lie with the customer or the visitor. According to the law (environmental code), it is therefore not possible to transfer responsibility to the visitor.

CLOAKROOM POLICY
From October to May, it is usually mandatory to check outerwear and larger bags at our public events. There are three main reasons for this:

– General safety for guests, staff, and performers (we want to prevent prohibited items from being hidden in outerwear and bags and brought into the concert venue).
– Safety during evacuation (outerwear and bags placed on chairs or in aisles can obstruct evacuation routes in the event of an emergency).
– Comfort (it is not pleasant to sit next to someone wearing, for example, a wet down jacket).

The cloakroom fee is rarely included in the ticket price. Not all guests bring outerwear, and they would otherwise be charged for a service they don’t use.

We are confident that this approach contributes to creating safe and pleasant events for our guests.

Items that could be used to cause harm to the venue, its staff, or other guests are not permitted inside. This includes, but is not limited to, weapons, pyrotechnic devices, or other dangerous or flammable objects. Glass bottles, PET bottles, thermoses, aluminum cans, and flagpoles (except those made of so-called WP plastic) or garments/flags with text or symbols expressing hatred towards any group are not allowed.

It is also prohibited to bring bulky items such as large umbrellas, folding chairs, backpacks, and bags larger than 40x40x20 cm (height, width, depth).

The bar normally opens one hour before the event begins and also remains open if there is an intermission. To see which events offer dinners before the show, please check our event calendar and the respective event. To make your visit safer and faster, Västerås Congress is a cashless facility.

Bringing your own food or drink into Västerås Congress is not allowed. Bottles are prohibited for safety reasons, regardless of material or contents.

In general, it is prohibited to bring system cameras to events. Press photographers must apply for a photo pass for each individual event. Email us: noje@vasteraskongress.se and tell us who you are, which media you will photograph for and which concert you want a photo pass for.

Västerås Kongress is accessibility-adapted. Among other things, the entrance is at ground level, and there is an elevator to the upper floors. Accessible restrooms are available on all floors, and hearing loops are installed in the venues.

Did you not find an answer to your question? Email us: noje@vasteraskongress.se
We guarantee a response within 24 hours.